1. Order Processing Time
All orders will be processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
2. Tax Fees
Sales Tax: Applicable U.S. state and local sales taxes, where required, are generally calculated on orders shipped to U.S. addresses. These taxes are collected on behalf of customers and remitted to relevant tax authorities in accordance with U.S. regulations (which may include state and local sales taxes applied to both products and shipping fees). Canadian sales taxes (including GST, HST, PST, or QST, as applicable) are generally collected on behalf of the customer and remitted to the Canada Revenue Agency (CRA) or relevant provincial tax authorities in accordance with Canadian federal and provincial tax laws (which apply to the total purchase value including shipping fees). The final tax amount will be calculated and displayed on the checkout page for your review and confirmation before payment is finalized.
Tariff： Heyone will cover tariffs, and customers will not be required to pay any additional customs fees. Please note that this does not include brokerage fees, local processing charges, or any additional carrier fees arising from address changes or rerouting requests.
3. Shipping Methods
We currently ship to:
| Region | Shipping Countries | Shipping Fee | Free Shipping Threshold | Estimated Delivery Time |
|---|---|---|---|---|
| Asia | Israel, South Korea, Japan, Saudi Arabia, United Arab Emirates, Kazakhstan, Malaysia, Vietnam, Singapore, Thailand, Philippines, Hong Kong | $3.99 | Orders ≥$29.99 | 5-10 business days |
| Europe | UK, France, Germany, Italy, Spain, Netherlands, Belgium, Portugal, Poland, Ireland, Switzerland, Austria, Sweden, Denmark, Finland, Czech Republic, Croatia, Slovakia, Slovenia, Greece, Hungary, Estonia, Latvia, Lithuania, Luxembourg, Romania | $9.99 | Orders ≥$59.99 | 7-20 business days |
| Global | United States, Canada, Mexico ,Brazil, Chile, Colombia ,Australia, New Zealand ,Algeria, Kenya, Nigeria,Russia | $9.99 | Orders ≥$59.99 | 7-20 business days |
(some remote areas excluded. Final eligible regions will be displayed at checkout).
Note: Delivery times are estimates and may vary due to regional customs clearance processes.
4. Order Tracking
You will receive a shipping confirmation email with a tracking number once your order is dispatched.
Track your order here:
https://www.17track.net/en
5. Delays & Lost Packages
- Delays: May occur due to extreme weather, customs inspections, or carrier issues.
- Lost Packages: If your order hasn’t arrived within 45 days of shipment, contact us at heyoneglobal@heyone.cn.
